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Article 1: General information about Viet Nam National Authority of Tourism (VNAT)

The Viet Nam National Authority of Tourism (VNAT), as an agency under the Ministry of Culture, Sports and Tourism, takes the responsibility of assisting the Ministry in performing and exercising its power in tourism-related aspects.

Headquarter: 80 Quan Su Str., Hoan Kiem Dist., Ha Noi

Tel: (84-24) 3942 3760

Fax: (84-24) 3942 4115

See more: https://vietnamtourism.gov.vn/en/post/6700

Article 2: Commitment of the VNAT regarding the protection of personal data

VNAT commits to comply with the following principles in processing users' personal data:

- User personal data is processed legally, transparently and in accordance with applicable laws;

- User personal data is collected for specific, explicit, legitimate purposes and will not be processed other than the purposes stated in this Policy and in accordance with applicable laws;

- User personal data is stored in an appropriate and relevant manner and are limited to what is necessary to the purposes for which they are processed, in accordance with the applicable laws;

- The user's personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay, in accordance with the applicable laws;

- VNAT implements technical and organizational measures in accordance with applicable laws to ensure the security of personal data at an appropriate level, including measures to protect against unauthorized or unlawful access personal data and against accidental loss, destruction or damage.

VNAT commits to comply with other principles prescribed by law on personal data protection, specifically concerning the rights conferred on data subjects.

Users are also responsible for securing and storing activities while using digital platforms provided by the VNAT, including passwords and accounts. Users are responsible for promptly notifying about illegal abusive behavior, security and storing violations on registration information and account passwords for timely cooperation and handling.

While using digital platforms if notice unusual signs, users should stop using them immediately to avoid possible damage and notify us for timely handling. We will check and fix abnormal signs as quickly as possible after knowing or being notified.

Article 3: Type of personal data which may be collected and processed

1. Personal data

While using VNAT's digital platforms, we may ask users to provide certain personally identifiable information. This information is used to contact or identify users when using digital platforms next times. Personally identifiable information may include:

❖ Account registration

- To use some features of the application, we may require users to register for an account and provide information such as email address, username, and password.

- This information will be used to authenticate the account and provide account-related services.

❖ Access camera and photo library

- The app requests access to the camera and photo gallery to allow users to take photos or videos, and upload photos from their library.

- We are committed to only use this access to perform related functions and not collect or store photos/videos without the user's permission.

❖ Access location

- Apps may request access to the user's location to provide location-based services such as displaying the user's location on tourist map.

- Location information will only be used when requested by the user and will not be disclosed to any third parties.

❖ Device information

- We may collect device information such as device type, operating system version, and device ID to provide updates and notifications to users.

- This information will only be used to improve the service and will not be shared with any third parties.

❖ Comply with the usage regulations of the libraries (Software Development Kit - SDK) and general policies of Google

Our application uses libraries (SDKs) from third parties to provide features and services to users. We are committed to complying with usage rules of SDK developers and general policies of Google, including:

- Google Play Developer Program Policies : We are committed to complying with all Google Play Developer Program regulations and policies to ensure our applications comply with quality and safety standards.

- Google advertising policies : Where we use in-app advertising, we will comply with Google's advertising policies to ensure advertising is delivered fairly and without disturbing users.

- Google Privacy Policy: We are committed to complying with Google's Privacy Policy on the use of personal data, as well as protecting user privacy when using Google services.

- SDKs from third-party : We confirm that the SDKs from third-party that are integrated into our application comply with the usage regulations and developer policies, and do not violate any regulations related to security and privacy.

We are committed to providing a safe, reliable and privacy-respecting user experience. If there are any issues related to the use of the SDKs or any feedback from users, we are happy to support and resolve any issues quickly and effectively.

2. Usage data

Individuals and organizations using digital platforms developed by the VNAT agree to let us use the collected information (IP address, URL, pages visited) when the individual or organization voluntarily fill out forms or perform actions on digital platform pages. We may also collect information that users’ browser sends whenever users visit our digital platforms or when users access digital platforms by or through a mobile device.

Collected information is only used for non-commercial purposes, serving state management of tourism and improving user experience. We apply necessary measures to secure the personal data collected. We are committed not to provide personal data to third parties, only providing it to law enforcement upon request.

Article 4: Methods of personal data collection

VNAT collects personal data mentioned in Article 3 of this Privacy Policy through digital platforms provided by the VNAT when customers use and experience the service.

Article 5: Purpose of personal data collection

The personal data provided by users is mainly used to serve the interests of users when using services on digital platforms released by the VNAT. Therefore, we collect and process users' personal data for the following purposes:

❖ Customer care

We use personal data to provide customer care services as follows: (i) receive information, feedbacks, suggestions and complaints from users to improve service quality, (ii) contact to resolve requests from users, (iii) perform statistical analysis to develop and improve services and incentives based on personal data and user requests, and (iv) provide faster user support as well as improve content, website design and mobile applications of VNAT, (v) resolve customer’s complaints.

❖ Contact users

VNAT uses personal data to contact users as well as respond to users' inquiries or resolve users' complaints.

Article 6: Period for personal data retention

VNAT will retain personal data provided by users on the VNAT's internal system in the period of services provision or up to fulfilling the purposes for which it was collected or in so far as such data is necessary to the compliance with statutory obligations and to solve any dispute or until the information proivided are required to be deleted by users.

Article 7: Personal data protection

VNAT will protect users' personal data by maintaining reasonable security arrangements, including physical, technical and organizational measures to prevent unauthorized access, collection, use, disclosure, copying, modification, processing or similar risks. However, please be especially aware that although we take many security measures to protect user information, nothing on the internet is 100% secure and we cannot guarantee the absolute security of users' personal data.

If we experience a data breach involving personal data, to the extent required under applicable law, we will directly or indirectly notify users through our channels to provide users with full information about such data breach and will endeavor to protect personal data from misuse.

Article 8: Personal information of children

The services of the VNAT do not handle any cases of users under 13 years of age. We do not intentionally collect personal identifiable information from anyone under 13 years of age. If the user is a parent or guardian and you are aware that your child has provided personal data to us, please contact us. If we become aware that we have collected personal data from anyone under 13 years of age without parental verification or consent, we will take steps to delete that information from our servers.

Article 9: Adjust and update privacy policy

From time to time, VNAT may amend this Privacy Policy to keep up to date changes in laws and regulations, user usage practices on our digital platforms, or improvements in technology. In the case that the above modifications result in a change in the way we collect or use users’ personal data, we will:

- Provide notice of any such adjustments by means of a general notice posted on digital platforms or otherwise sent to the email address established in the user's account;

- Post newly updated amendments to this Privacy Policy and the effective date will be noted at the end of the Privacy Policy;

Users continue to use VNAT’s digital platforms, communicate with us or access and use of the services after any amendments to the Privacy Policy will constitute users’ acceptance to this Privacy Policy and all amendments thereto.

Article 10: Support and assistance

If you have any questions or complaints regarding this Privacy Policy or if you wish to access and/or correct Personal Data, please contact:

TOURISM INFORMATION TECHNOLOGY CENTRE (VIET NAM NATIONAL AUTHORITY OF TOURISM)

Add: No. 33, alley 294/2 Kim Ma Str., Ba Dinh, Ha Noi

Tel/zalo/viber: 0906 150276

Hotline: 0862 10 10 10 or 1900 6888

Email: titc@vietnamtourism.gov.vn

This Privacy Policy is last updated as of March 2024.