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Many projects in the area of Human Resource Development have been implemented over recent years, this component is designed to build and expand upon those projects, in particular, the previously successful EU HRD tourism project 2004-2010, during which, amongst notable successes, a cadre of trainers were successfully trained and certificated under the Vietnam Tourism Occupational Skills Standards system. The ESRT will update the trainer database and make a concerted effort in establishing the trainer alumni. Previously certified trainers will be encouraged to participate in the ESRT in a variety of activities.

Component 3 of the ESRT will focus firstly on the consolidation of the VTOS system with the necessary actions to ensure that VTOS is being adopted and integrated in the curricula in all tourism schools. A more concerted effort will be required in the newer of the tourism schools that may not have adopted and integrated VTOS into their school curricula. Secondly, the expansion and revitalisation of the VTOS system will be imperative in regaining and maintaining the previously gathered momentum. Furthermore, VTOS standards will be adapted to accommodate and facilitate delivery of VTOS training to disadvantaged groups. Priority assistance will be afforded to institutions providing training to ethnic minorities.

In addition to the above, standards in line with the ESRT objectives as they pertain to the mainstreaming of responsible tourism practices will be developed based on previously identified international best practice guidelines. In this regard some of the many outcomes under this component will be the development and introduction of ‘new curricula’ in energy and water saving and social/cultural awareness. Similarly, the comprehensive review and mapping and expansion of VTOS standards will further enhance the capacity of the sector and address the urgent need for the supply of entry-level employees. In identifying and developing short courses based on existing, and in some cases, newly developed standards, VTOS will have a greater appeal to a broader market and will also provide for the increasing demand for entry level hospitality employees. Thus more employment opportunities are created, contributing to poverty eradication.

Activity 3.1 Prepare updated training needs assessments for tourism VET and human resources development

Enhance policy formulation, planning and decision making capacity through improved access to human resource development and training needs data in the tourism sectors. Prepare a human resource development plan to contribute to the development of manpower planning and the application of best practices in addressing identified human resource development challenges.

Activity 3.2 Institutional strengthening of Vietnam Tourism Certification Board (VTCB)

Enhance the institutional capacity of VCTB Board Members, management and staff to enable the VTCB to play a stronger and expanded role in the planning and managing the VTOS systems. Revise and upgrade the VCTB quality assurance programme with guidelines and targets as benchmarks for enhancing access to the VTOS system, particularly to disadvantaged groups. Based on the improved human resource development framework an implementation action plan for sustainability of VTCB will be formulated.

Key to achieving the objectives and outputs of this activity will be utilising and building on the trainer network of the EU HRD project. Trainers certified to deliver and assess VTOS will play a key role in many of the activities of the VTCB. As identified in component 1 the ESRT will support the formulation of policy and legislation. Specific attention will be given to the legal status of the VTCB. Achieving legal status is imperative for the long-term sustainability of the VTCB.

Activity 3.3 Training of lecturers at tourism colleges and universities and improve responsible tourism curricula

Improve curricula by introducing responsible tourism courses such as energy and water saving and social/cultural awareness. Improve tourism colleges and universities education capacity and capability in offering excellent teaching and learning through improved specialised programmes in responsible tourism, excellence in delivery and facilitating student access to careers in tourism. Lecturer’s capability will be strengthened to enable them to play a pivotal role in improving responsible tourism curriculum and pedagogy.

Activity 3.4 Expand coverage of VTOS standards to more professions

Expand, synchronise, facilitate accreditation and improve accessibility of VTOS standards to encompass management levels. Synchronising of VTOS standards will add value to the transferability and accreditation of certification, resulting in an improved professional status.

Activity 3.5 Train trainers from new tourism areas with high impact on poverty

Improve standards of living of local communities in rural tourism destinations by building capacity and training to operate small tourism related businesses. Empowering local communities with the standards and skills training will improve income generation and alleviate poverty, allowing them to fully realize the substantial socio-economic benefits available from the tourism sector while protecting and enhancing the resources on which the sector depends.

Activity 3.6 Consolidate VTOS application in new tourism schools and assessments accessible to disadvantaged (ethnic minorities)

Consolidate and expand the application of VTOS standards in newly identified tourism schools and make VTOS assessments accessible to disadvantaged groups and ethnic minorities, facilitating the possibility of gaining employment at entry level and to recognise practical skills from informal training.

Activity 3.7 Ensure uniform management of vocational education skills across entire tourism sector

Ensure uniform management of vocational education skills across the entire tourism sector and closely coordinate with the vocational education approach supported the Government of Luxembourg funded Project VIE/031 ‘Strengthening of Human Resources in the Hospitality and Tourism Industry in Vietnam (2010 to 2012)’.

Activity 3.8 Strengthen training providers

Strengthen training providers and those who offer short courses targeting poor and disadvantaged people complementary to Project VIE/031 and provide limited equipment for assessment centres based in vocational education schools.

Activity 3.9 Strengthen the capacity in implementation of ASEAN’s Mutual Vocational Recognition Agreements (MRAs)

Strengthen the capacity in implementation of ASEAN Mutual Vocational Recognition Agreement between ASEAN countries (Mutual Recognition Agreement (MRA)) signed by ASEAN tourism ministers in 2009. The MRA aims to increase the quality and standardisation of tourism human resource and facilitate the mobility of trained, accredited tourism professionals (all levels) within the region.

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Tourist Information Center Guide.
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Vietnam Responsible Tourism Toolkit
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ASEAN MRA on Tourism Professionals.