Throughout these three courses, 100 participants based in the province reviewed a number of basic tourism and hospitality topics. These topics included standard skills in management, Vietnam Tourism Occupational Skills (VTOS) standards, front office work, housekeeping, human resource management, monitoring, retraining and small hotel management skills.
This activity was part of the plan between the ESRT and Quang Ninh Department of Culture, Sports and Tourism (Quang Ninh DCST) for cooperation and support of responsible tourism development in Ha Long Bay. This plan aims to strengthen the capability of local officials in charge of managing small- and medium-sized tourism service businesses in the province. The ESRT and the Department first signed a memorandum of agreement on collaborative activities in October 2012. Since the signing, the ESRT has implemented numerous activities to assist in responsible development of the tourism sector in the province. These activities included mobilizing international experts to survey and support Quang Ninh in developing Terms of Reference (TOR) and providing consultancy on the Tourism Development Plan of Quang Ninh.
The ESRT also organized workshops in the province with the theme of “Environmentally Responsible Activity for Tourism Accommodation Units in Quang Ninh.” These workshops aimed to review water- and energy-saving solutions, as well as guide tourism businesses in the use of solar energy resources for power and cost efficiency, methods of increasing business profits, and creating environmentally-friendly green spaces.
Regarding future activities in Quang Ninh, ESRT’s Sector Development Manager Mr Truong Nam Thang said the ESRT will continue to implement training courses in order to assist in developing the capability of local officials. “These courses will include training in and review of on-site guidance,” he said. “We will also attempt to give consultancy on the design of and training of staff for the Ha Long Tourism Information Center”. Mr Thang also said his biggest wish is that, by the end of the project in 2015, the Ha Long area will have a professional Tourism Master Plan, a team of trainers, on-site guidance services for popular tourist destinations and high-quality community-based tourism. “As a result, Ha Long’s tourism reputation would improve, and seem safer and more reliable in the eyes of tourists,” he said.After completing the Tourism Development Plan of Quang Ninh, the ESRT plans to develop a plan for trademarked tourism products development in Ha Long. With this aim, the ESRT intends to introduce more training courses for staff in the Ha Long Tourism Information Center, as well as local tourism management officials