Today, travelers research their travel plans via a range of resources. Tourist Information Centers therefore operate to fill this gap of supporting visitors with their travel in a region, whilst at the same time supporting the local economy by providing local businesses with the opportunity to promote themselves directly to the consumer.
The guide offers a simple but comprehensive perspective, covering the three key stages of the project cycle – planning, design and operation, including:
- Section One: Introduction to Tourist Information Centres detailing the need, function and market for Tourist Information Centres as well as the situation of Tourist Information Centres in Vietnam.
- Section Two: An examination of Tourist Information Centre planning considerations such as appropriate location selection, determining the scope of products and services offered by the Tourist Information Centre, design and layout requirements, facilities and equipment needs, and signage.
- Section Three: A guide to operations and management, including suggestions on how to deliver good customer service, good presentation and hygiene for staff, human resourcing, office administration, avenues for funding and building partnerships.
The Guide may be of interest to Provincial, District and Local Tourism Authorities, Non-Government Organisations working with tourism destinations, private sector organisations of tourist attraction sites, or alternatively local communities who may themselves wish to drive the development of a Tourist Information Center in their locality.
While public Tourist Information Centers in Vietnam are currently limited in scope, the immense growth of the tourism sector in Vietnam (Vietnam General Statistics Office figures indicate international arrivals more than tripled from 2.1 million in 2000 to 6.8 million in 2012, and domestic Center tourism also almost tripled from 11.7 million in 2000 to 32.5 million in 2012), there is already a dire need for more state-owned and locally-authorized Tourist Information Centers in Vietnam.Download: Vietnam Tourist Information Centre Guide