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Introduction Of Training Needs Assessment Of Vietnam Tourism Industry – Executive Summary

The ESRT Programm is very delighted to introduce the Executive Summary of the Training Needs Assessment of Vietnam Tourism Industry. This Assessment was developed based on the situation and demand of current Vietnam tourism industry as tourism is an ever-changing sector in terms of customer expectations, markets, products, technologies and services and anticipating and coping with these changes is a crucial challenge for tourism in Vietnam.

The National Training Needs Assessment for the tourism sector in Vietnam provides up-to-date information of the skills and training needs of both public and private sector organisations and enterprises involved with tourism in Vietnam. The study recognises the skills needs in all regions and provinces in the country, the demands of emerging tourism sectors and the specific needs of women and ethnic minorities seeking to work in the industry. This Assessment is also anticipating and interpreting how the wide range of changes that are impacting on tourism impact on the skills that are required across Vietnamese tourism.

The survey was conducted through a suite of custom designed questionnaires and targeted interviews with tour operators and travel agencies; accommodation and food service providers; transport companies involved with tourism; MICE, nature, cultural, heritage, adventure and sports tourism organizers; craft and retail; technology companies; Technical and Vocational and Education Training (TVET) schools; and key public sector organisations.

The outcome of the TNA is a national report which:

- Provides a picture of skills and training needs for tourism in Vietnam at national and provincial level

- Provides contextual analysis which highlights the specific environment and characteristics of tourism in Vietnam

- Identifies areas of skills shortage and recruitment challenges

- Provides job analysis which defines the main training requirements for key professional jobs within the industry

- Defines new and emerging skills requirements in tourism

- Defines the skills and competencies that will be required of tourism professionals in the future

Download: Training Needs Assessment – Executive Summary

Created Date: 5/15/2014
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