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Vietnam Tourism Certification Board Meeting

On July 22nd, 2014, the meeting of Vietnam Tourism Certification Board (VTCB) took place in Da Nang with the technical support from the ESRT Programme.

Attending the meeting were over 30 participants including VTCB members, representatives of Ministry of Culture, Sports and Tourism, Vietnam National Administration of Tourism (VNAT), Department of Culture, Sports and Tourism of Da Nang and representatives from collages and universities that have tourism departments in Da Nang.

At the meeting, representative of the VTCB office updated the activities of the Board since the previous meeting (June 2013) which emphasized the improvement of VTCB’s position and functions, the approval of the Vietnam Tourism Occupational Standards (VTOS) - updated version 2013 developed by the ESRT Programme and the continuous operation of the VTOS registration, assessment and certification system tourism professionals in businesses.


The meeting was followed by the introduction of the ESRT Programme on the proposed Business Plan for VTCB operation which was developed by international experts in order to ensure sustainable development for VTCB, towards providing high-quality qualifications that are widely recognized nationally and internationally. Specifically, VTCB will build a comprehensive and strict quality assurance system for Vietnam National Vocational standards as well as VTCB standards; prioritise the needs of tourism professionals in the tourism policy and activities of VTCB, recognise and implement the ASEAN Mutual Recognition Arrangement on Tourism Professional (MRA), which Vietnam has signed. Besides, the proposals on priorities, services and financial viable model were also built in the Plan.


Based on the report by VTCB Office and the proposed VTOS-VTCB Business Plan developed by the ESRT Programme, the Board members discussed on the new position, function and role of VTCB as well as strengthenning VTCB in the future. VTCB need to develop the update Operational Regulation for its charter as per Ministry of Culture, Sports and Tourism’s request to perform two functions of a National Tourism Professional Board and Tourism Professional Certification Board as regulated by the MRA, until Vietnam has all it takes to establish two separated boards.


In the afternoon session of the meeting, the ESRT Programme updated the results for approval of ten new VTOS standards. Up until now, seven VTOS 2013 standards were endorsed by VTCB and approved by the Chairmain of VNAT, including Front Office, Food and Beverage service, Housekeeping, Onsite Tour Guide, Hotel Management, Small Accommodation Operations and Tourist Boat Service. The remaining standards (Tour Guiding, Travel & Tour Operations and Food Preparation) were also submitted to Chairman of VNAT awaiting approval.


As planned, from August to December 2014, the ESRT Programme will conduct 15 VTOS Dissemination Workshops, 18 VTOS Train-the-Trainer courses, some training courses on Onsite Tour Guiding, Hotel Management and one for Tourist Boat service through out the country.


The ESRT Programme and the VTCB discussed on collaboration for expansion of the enhanced VTOS, which focuses on requirements and processes for VTCB to continue certifying VTOS training courses conducted by the ESRT Programme through supervision, verification and certification.


Closing the meeting, participants embarked on a site visit trip to the new VTCB assessment center in Pegasus School in Danang.




New VTOS version 2013 has received its final approval by Vietnam National Administration of Tourism to conduct training activities within the framework of the ESRT Programme.


VTOS are defined as the standards of performance that people are expected to achieve in their work, and the knowledge and skills they need to perform effectively. The standards have been developed for six key tourism areas (based on 13 VTOS standards developed by the Vietnam Human Resources Development in Tourism Project in 2004 - 2010, funded by the EU) including Front Office, Housekeeping, Food and Beverage service, Food Preparation, Travel & Tour Operations and Tour Guiding. In addition, four specialist standards have been prepared for high demand occupations namely Onsite Tour Guiding, Tourist Boat Service, Hotel Management and Small Accommodation Operations.


Each standard of VTOS 2013 is developed in different levels (maximum 5 levels) with development of 241 new units of competence for six tourism occupational areas that meet international standards and ASEAN requirements


In addition, VTOS includes units on Responsible Tourism suitable for a range of jobs within all occupational areas. The VTOS Responsible Tourism Standards have been prepared to give hospitality and tourism professionals clear guidelines and standards on implementing Responsible Tourism practices in their work and in their businesses.


More information for reference:

Vietnam Tourism Occupational Standards (VTOS) - New version with Responsible Tourism integrated: http://vtos2013en.esrt.vn


Created Date: 7/22/2014
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