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NEWS

Links For Downloading Ten VTOS Standards Version 2013 In English

 
The ESRT Programme finalized ten VTOS standards version 2013 in English and uploaded them to ESRT website in order to facilitate the references of all stakeholders in tourism industry.

VTOS has received its final approval by Vietnam National Administration of Tourism and will be made available through Vietnam Tourism Certification Board (VTCB).  VTOS are defined as the standards of performance that people are expected to achieve in their work, and the knowledge and skills they need to perform effectively. The standards have been developed for six key tourism areas – front office, housekeeping, food and beverage service, food preparation, travel & tour operations and tour guiding. In addition, four specialist standards have been prepared for high demand occupations – onsite tour guiding, tourist boat service, hotel management and small accommodation operations.

VTOS will provide more than 65 proposed tourism qualifications from trainee level 1 to senior management level 5. These qualifications will cover all major occupations in hospitality, travel and tourism. Not only will industry employees such as bartenders, baristas and bellboys be able to gain a professional qualification, but tour guides, travel managers and top chefs will also be able to have their skills and competencies recognized and certified for progress in their career ladder.

The ESRT Programme finalized ten VTOS standards version 2013 in English and uploaded to ESRT website in order to facilitate the references of all stakeholders in tourism industry.

1. Travel and Tour Operations


Download: http://esrt.vn/upload/VTOS/EN/VTOS2013_Travel_Tour_Operations_EN.pdf

 

2. Tour Guiding


Download: http://esrt.vn/upload/VTOS/EN/VTOS2013_Tour_Guiding_EN.pdf

 

3. On-site Tour Guiding


Download:  http://esrt.vn/upload/VTOS/EN/VTOS2013_Onsite_Tour_Guiding_EN.pdf

 

4. Tourist Boat Service


Download: http://esrt.vn/upload/VTOS/EN/VTOS2013_Tourist_Boat_Service_EN.pdf

 

5. Front Office Operations


Download: http://esrt.vn/upload/VTOS/EN/VTOS2013_Font_Office_EN.pdf

 

6. Housekeeping


Download: http://esrt.vn/upload/VTOS/EN/VTOS2013_Housekeeping_EN_OK.pdf

 

7. Food and Beverage Service


Download: http://esrt.vn/upload/VTOS/EN/VTOS2013_Food_and_Beverage_Service_EN.pdf

 

8. Food Preparation:


Download: http://esrt.vn/upload/VTOS/EN/VTOS2013_Food_Preparation_EN.pdf 


9. Hotel Management:


Download: http://esrt.vn/upload/VTOS/EN/VTOS2013_Hotel_Management_EN.pdf
 

10. Small Accommodation Operations:


Download: http://esrt.vn/upload/VTOS/EN/VTOS2013_Small_Accommodation_Operations_EN.pdf




Created Date: 11/3/2014
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