VTOS has received its final approval by Vietnam National Administration of Tourism and will be made available through Vietnam Tourism Certification Board (VTCB). VTOS are defined as the standards of performance that people are expected to achieve in their work, and the knowledge and skills they need to perform effectively. The standards have been developed for six key tourism areas – front office, housekeeping, food and beverage service, food preparation, travel & tour operations and tour guiding. In addition, four specialist standards have been prepared for high demand occupations – onsite tour guiding, tourist boat service, hotel management and small accommodation operations.
VTOS will provide more than 65 proposed tourism qualifications from trainee level 1 to senior management level 5. These qualifications will cover all major occupations in hospitality, travel and tourism. Not only will industry employees such as bartenders, baristas and bellboys be able to gain a professional qualification, but tour guides, travel managers and top chefs will also be able to have their skills and competencies recognized and certified for progress in their career ladder.
The ESRT Programme finalized ten VTOS standards version 2013 in English and uploaded to ESRT website in order to facilitate the references of all stakeholders in tourism industry.
1. Travel and Tour Operations
2. Tour Guiding
3. On-site Tour Guiding
4. Tourist Boat Service
5. Front Office Operations
7. Food and Beverage Service
8. Food Preparation:
9. Hotel Management:
10. Small Accommodation Operations: