The course’ main purpose and key objective is to raise the capacity of participants – managers and supervisors of local 4 and 5 star hotels, from general management, front office, housekeeping, food and beverage, sales and marketing, human resources and finance departments – with the aim of reducing the existing gap in performance between local and internationally owned or managed hotel properties in Vietnam.

The course will cover all major aspects of modern hotel management on international standard. Taking a structured and systematic approach – from a general tourism and hospitality sector overview, to the general management of hotels, to addressing specific departmental issues – trainees will be introduced to best business practices and presented practical solutions to the challenges of today’s hotel management.

This course is delivered using a variety of instructional tools and methods. Usually, each session and unit begins with an interactive lecture and power-point presentation, followed by group discussions and individual or teamwork exercises. Each session ends with “questions and answers”.

The instructor may assign some individual or group work outside class hours, such as reading textbooks excerpts, case studies or writing essays. Where feasible and as time permits, the instructor may also organize a professional excursion, such as a hotel inspection or restaurant visit outside training hours.

Beside the course in Quang Ninh, the ESRT Programme will continue to coordinate with Hotel Department (Vietnam National Administration of Tourism) and provincial Departments of Culture, Sports and Tourism/Departments of Tourism to organise 19 courses across the nation.